What items are not eligible for return?

Below is the list of the items that are not eligible for a return, replacement, or exchange:

• Damaged items cannot be refunded or exchanged.

• Items that need special storage conditions (e.g. temperature controlled environment for prescription medications) cannot be refunded or exchanged. 

• Returns or exchange is not allowed for insurance receipt/ sales.

• All items included in an offer must be returned if part of a multiple items offer.

• Products that are classified as hazardous materials or contain flammable liquids or gasses like batteries.

• Personalized items that you requested to be designed especially for you.

• Products that have been fully assembled or have been requested with installation. 

• Products that have been used or damaged by you, or are not in the same condition as you received them.

• Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.

• Orders shipped to international destinations [Outside KSA] *unless found to be faulty. Faulty products will require verification.

• Any product missing the serial number or universal product code (UPC).

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY. Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.